Refund policy
Last updated: 24 September 2026
This policy explains returns, replacements, cancellations and refunds for purchases from Hand Held Dyno / OEM.Digital. Contact us at mike@oem.digital before returning any product.
Consumer rights
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, including rights under the Australian Consumer Law and any mandatory rights that apply in the customer’s country.
Product-specific terms
Made-to-order apparel
Every garment is made specifically for the order. Except where required by applicable law, we do not offer voluntary returns, refunds or exchanges because a customer changed their mind or selected the wrong size or colour. Please review the product description and size guide carefully before ordering.
If apparel arrives damaged, defective, misprinted, materially different from its description, in the wrong product or size, or is confirmed lost in transit, contact us promptly with your order number and clear photographs where applicable. We will assess the issue and provide the remedy required under applicable consumer law, which may include a replacement or refund.
Ignition Returns and Refunds
Ignition returns are available for faulty products or incorrectly sent packages. No returns are available for change of mind.
Contact us with your order number before returning anything. Repair, replacement or refund will be provided as required by Australian Consumer Law.
Other damaged, incorrect or missing items
Please inspect your order when it arrives. If any other item is damaged, defective, materially different from its description, incorrectly supplied or missing, contact us promptly with your order number and clear photographs where applicable. We will assess the problem and provide the remedy required under applicable consumer law.
If a confirmed problem requires a return, we will provide return instructions. Where required by applicable law, we will cover or reimburse reasonable return costs. Do not send an item back without contacting us first.
Parcels lost in transit
If tracking has stopped updating or a parcel is more than five business days beyond the estimated delivery date, contact us promptly so we can investigate with the fulfilment provider and carrier. If the parcel is confirmed lost, we will provide an appropriate replacement or refund.
Incorrect addresses, refused and unclaimed parcels
Customers are responsible for providing a complete and accurate delivery address. Additional delivery or replacement charges may apply when an incorrect or incomplete address was supplied, or when a parcel was refused, unclaimed or returned by customs, except where the problem was caused by us, our fulfilment provider or the carrier.
How to request help or a return
Email mike@oem.digital with your order number, a description of the issue and clear photographs or diagnostic information where relevant. We will provide the appropriate instructions and return address if a return is required. Items sent without prior return authorisation may be refused or delayed.