Every hat is made specifically for the order. Except where required by applicable law, we do not offer voluntary returns, refunds or exchanges because a customer changed their mind or selected the wrong colour. Please review the description and size information carefully before ordering.
If your hat arrives damaged, defective, misprinted, materially different from its description, in the wrong colour, or is confirmed lost in transit, contact us promptly with your order number and clear photographs where applicable. We will assess the issue and provide the remedy required under applicable consumer law, which may include a replacement or refund.
